Warranty

KFI Store Warranty Coverage

This policy exclusively safeguards products purchased via KFI’s official online store. To guarantee authenticity and warranty protection for your KFI Product, we strongly recommend purchasing from our official online platform.

One-Year Limited Product Warranty

This warranty is applicable solely to Products sold to customers through KFI’s official online store.

Warrantor

This One-year limited consumer warranty (“Warranty”) is issued by HongKong KFI Technology Co., Limited.

Warrantee

Issued by KFI to the consumer (“Consumer” or “you”), this Warranty applies to individuals or entities who purchase a new, eligible device directly from KFI’s official online store.
This Warranty is non-transferable and exclusive to the original purchaser.

Covered Devices

New, physical KFI hardware devices (“Device”) are covered under this warranty if included in the original packaging or referenced as part of an online sales or Product set-up process.

Product registration is not a prerequisite for warranty eligibility, although full functionality of certain KFI Products may require connection to an online KFI account.

Warranted Functionality

KFI warrants that the Device will function substantially in accordance with its technical specifications or accompanying documentation (“Warranted Functionality”) for one (1) year from the original purchase date (“Warranty Period”).

If the Device requires KFI software or services to achieve the Warranted Functionality, KFI commits to providing such support during the Warranty Period, subject to updates or modifications at our discretion, provided that the Warranted Functionality is maintained or enhanced.

Exclusions

This limited warranty does not apply to:

(i) Normal wear and tear;

(ii) Defects or damage caused by misuse (including use in corrosive water), accident (including but not limited to collision, fire, flood, earthquake, or spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, testing, improper storage, or use with unsuitable devices, software, or services;

(iii) Use not in accordance with provided documentation;

(iv) Damage caused by third-party equipment used with the Device;

(v) Commercial use or resale;

(vi) Used or resold Products;

(vii) Use for medical, healthcare, or treatment purposes;

(viii) Features or performance related to software or services beyond the Warranted Functionality of the Device.

For clarity, this Warranty does not cover guarantees of uptime, data security for apps or online accounts, uninterrupted software functionality, or freedom from errors.

The Warranty is void if the Device has been tampered with. Data loss and consequential or incidental damages are not covered. Except as expressly stated, KFI makes no other warranties for the Device or any connected software or services.

Additional Terms and Conditions

  • Shipping costs, gift wrapping fees, and taxes are non-refundable.

  • Customers bear all shipping costs and risks for returned Products.

  • Returns without a KFI RMA or with missing parts may be refused or subject to a restocking fee.

  • Refunds are processed within four (4) weeks of receipt.

Limitation of Liability

Under this Warranty, KFI is not liable for indirect, incidental, punitive, or consequential damages, including but not limited to loss of profits, data, use of the Device or associated equipment, replacement costs, or third-party claims.

Governing Law

This Limited Warranty is governed by the laws of China. It grants you specific legal rights, and you may have other rights that vary by jurisdiction. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so these exclusions may not apply to you.

Remedies

The exclusive remedy under this Warranty, and KFI’s sole responsibility, is to repair or replace the defective Device, or update software or services to ensure the Device performs as warranted.

The choice of repair, replacement, or software update is at KFI’s discretion. Replacement Devices may be new or refurbished. If replacement is deemed unreasonable, KFI may refund the purchase price.

Claims Process

To make a warranty claim, KFI must receive the Consumer’s claim before the Warranty Period expires.

The Consumer must obtain a Return Material Authorization (RMA) from KFI and return the defective Device in its original packaging (or equivalent protective packaging), along with proof of purchase, to the address specified by KFI.

The Consumer bears all shipping costs to KFI. By sending the Device, the Consumer agrees to transfer ownership to KFI. The original Device may not be returned, and replacement Devices will not contain the Consumer’s data.

Repaired or replaced Devices are covered for the remainder of the original Warranty Period or 90 days, whichever is longer. If the claim is valid, KFI will cover return shipping costs.

Products returned without a valid claim or RMA may be rejected, returned at the sender’s expense, or retained for up to 30 days before disposal at KFI’s discretion.

Inquiries

For warranty claims or questions, please contact KFI Support at:
👉 https://kfi-global.com (example placeholder)